Refund Policy

All Sales Are Final

Due to the delicate nature of our jewelry and our commitment to product quality, all sales are final. We do not accept returns or exchanges for changes of mind or personal preferences.

Order Cancellations

We accept order cancellations within 24 hours of purchase, provided the order has not been processed or shipped.

Once an order has been processed or shipped, cancellation requests cannot be accommodated.

Damaged or Incorrect Items

We carefully inspect every piece before shipment. If your order arrives damaged, defective, or incorrect, please contact us within 24 hours of delivery with your order number and clear photographs of the item and packaging.

We will review your concern and provide an appropriate resolution in accordance with applicable consumer protection laws.

Natural Jewelry Characteristics

Please note that natural pearls and gemstones may feature slight variations in color, shape, texture, and surface characteristics. These natural variations are part of their unique beauty and are not considered defects.

Thank you for your understanding and for supporting our jewelry brand :)